StdntOS is currently being prepared for commercial release. This policy describes the 7-Day Money-Back Guarantee that will apply to direct eligible purchases of StdntOS when paid sales begin. Refund contact and payment-processing details will be added before launch.
7-Day Money-Back Guarantee
We want you to have enough time to try the complete StdntOS application and decide whether it fits your academic workflow.
If you purchase StdntOS and request a refund within seven calendar days of the purchase date, we will refund the purchase price for the eligible purchase.
You do not need to prove that something is wrong with StdntOS to use the 7-Day Money-Back Guarantee. A refund request submitted within the eligible period is enough.
Eligibility for the guarantee
To qualify for the voluntary 7-Day Money-Back Guarantee:
- the purchase must be an eligible purchase of StdntOS;
- the refund request must be submitted within seven calendar days of the purchase date;
- the purchaser must provide enough information for us to identify the transaction, such as the order number or purchasing email address.
Using or installing StdntOS during the seven-day period does not by itself make an otherwise eligible purchase ineligible for the guarantee.
The guarantee is intended to let customers genuinely evaluate the complete application before deciding to keep it.
How to request a refund
Before paid sales begin, StdntOS will publish a dedicated refund and support contact method.
When requesting a refund, you should include:
- the name used for the purchase;
- the email address associated with the purchase;
- the order or transaction number, if available;
- a clear statement that you are requesting a refund under the 7-Day Money-Back Guarantee.
Feedback about why you decided not to keep StdntOS may be welcomed, but it is not required to receive an otherwise eligible refund under the guarantee.
Refund processing
Approved refunds under the 7-Day Money-Back Guarantee will be returned using the original payment method where reasonably possible.
After a refund is issued by StdntOS or its payment provider, the time required for the funds to appear may depend on the payment provider, card issuer, bank, or other financial institution involved.
We will not intentionally charge a separate StdntOS processing fee for an approved refund under the 7-Day Money-Back Guarantee.
After a refund
A refund ends the purchaser's licence to continue using the refunded copy of StdntOS.
After receiving a refund, the purchaser should stop using and uninstall copies associated with the refunded licence.
This does not affect information that the purchaser created independently of StdntOS or any rights that applicable law requires to continue.
Duplicate or incorrect charges
A suspected duplicate transaction, incorrect charge, or payment-processing error should be reported as soon as reasonably possible.
These situations will be reviewed separately from the voluntary 7-Day Money-Back Guarantee because a billing error is not the same as simply changing your mind about the product.
Technical problems
If StdntOS cannot be installed or used as expected, you may contact support for troubleshooting.
Asking for technical assistance does not cancel or shorten the seven-day guarantee period.
If you would rather request an eligible refund within the guarantee period instead of troubleshooting, you may do so.
Statutory and consumer rights
The 7-Day Money-Back Guarantee is a voluntary StdntOS policy. It is not intended to replace, reduce, or limit rights or remedies available under applicable consumer-protection law.
StdntOS is based in Manitoba, Canada. Manitoba law provides cancellation and refund rights for certain Internet agreements in particular circumstances, including circumstances involving required pre-contract information or delivery.
Where applicable law gives a purchaser a cancellation, refund, warranty, or other remedy beyond this voluntary policy, the applicable legal right remains available.
Reaching the end of the voluntary seven-day period does not eliminate a separate legal remedy that applicable law independently gives to the purchaser.
Changes to this policy
This Refund Policy may be updated as StdntOS finalizes its checkout system, payment provider, product-delivery process, and customer-support workflow.
Any policy presented as part of a completed purchase will apply subject to the terms of that purchase and applicable law.
Changes to this page will not be used to retroactively remove consumer rights or an applicable guarantee associated with a completed purchase.
Refund contact
A dedicated refund and support contact address will be added here before StdntOS begins accepting paid purchases.
The same contact method will also be displayed with the final checkout and order information so that a purchaser does not need to search for it.